Cancellation policy
Cancellation terms can vary by tour. Always check the policy shown on the experience page and in your confirmation email.
Typical rules
- Many experiences allow free cancellation up to 24 hours before start time
- Late cancellations or no-shows may be non-refundable
- Weather or operator issues may qualify for reschedule or refund
Refund timing
If a refund is approved, processing time depends on your payment method and bank. In many cases, funds appear within 5–10 business days.
Request help
Email support@pandatouring.com with your booking reference, travel date, and request.